Acetric ("Acetric", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit acetric.com and submit enquiries through our contact form. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.
We collect information you provide directly to us through our contact form, and limited technical information collected automatically when you visit our website.
When you submit our contact form, we collect the information you provide — such as your name, contact details, company, and a short description of your project — so we can respond to your enquiry. We also automatically collect limited technical information necessary for the security and reliable operation of our website. We do not use third-party analytics or advertising trackers.
We use the information you submit to respond to your enquiry, schedule and conduct calls, and, if you choose to engage us, deliver our services and meet our legal and contractual obligations.
We do not sell, rent, or share your personal data with any third party for marketing purposes. We do not send unsolicited marketing emails. Your information is used solely to respond to and manage your enquiry with Acetric.
We work with a small number of trusted technology providers to operate our website and manage communications — for example, hosting and security, and fraud and spam prevention. Each provider is bound by their own privacy policy and applicable data protection laws, is contractually limited to processing data only as needed to perform its function for us, and is not permitted to use your data for its own purposes. We do not sell or share your information with any provider for marketing purposes.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected — generally, for the duration of our relationship with you plus a reasonable period afterwards to meet legitimate business, legal, and contractual obligations. After that, your data is permanently deleted from our systems. You may request earlier deletion at any time — see Your Rights below.
Depending on your location, you may have rights to access, correct, delete, or receive a copy of the personal data we hold about you, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. California residents have the right to know that we do not sell personal data.
To exercise any of these rights, email support@acetric.com with the subject line "Privacy Request". We may need to verify your identity before processing the request, and we aim to respond within 30 days.
We only use cookies and similar technologies that are strictly necessary to keep our website secure and functioning properly — for example, to tell real visitors apart from automated traffic. We do not use advertising cookies, third-party tracking pixels, or analytics platforms such as Google Analytics, so no cookie consent banner is required.
Acetric is based in the United States. If you are visiting from a region with data protection laws that differ from US law, your information may be transferred to and processed in the United States, under appropriate safeguards where required. By submitting the contact form on acetric.com, you acknowledge this transfer in accordance with this Privacy Policy.
Our website and services are directed exclusively at businesses and professionals. We do not knowingly collect personal information from anyone under the age of 16. If you believe we have inadvertently collected data from a minor, please contact us at support@acetric.com and we will delete it promptly.
We use industry-standard technical and organisational safeguards to protect your information, including encryption in transit, restricted access to the systems that store your data, and monitoring to guard against unauthorised access. No method of transmission over the internet is 100% secure, and while we take reasonable steps to protect your data, we cannot guarantee absolute security.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this policy periodically.
Continued use of acetric.com after changes are posted constitutes your acceptance of the updated policy.
For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details below. We aim to respond within 5 business days.